Privacy Policy

RouteFast ("we", "us", or "our") provides fleet routing, dispatch, and delivery-execution software. This Privacy Policy explains what information we collect, how we use it, and the choices you have when you use our platform, mobile applications, and websites (collectively, the "Service").

1. Information We Collect

We collect the following categories of information:

• Account information — name, email address, company, and role when you register or are invited to a RouteFast workspace.
• Operational data — orders, delivery addresses, routes, and fleet details you or your systems submit for planning and optimisation.
• Location and telemetry data — GPS coordinates, timestamps, and status updates from the driver mobile application, used to power live tracking and execution features.
• Proof-of-delivery captures — photos, signatures, and barcodes collected by drivers as part of task completion.
• Usage and device data — log data, IP address, browser type, and app diagnostics collected automatically when you use the Service.

2. How We Use Information

• To provide, operate, and maintain route optimisation, order management, and execution tracking.
• To generate live tracking links and delivery notifications for consignees.
• To monitor, secure, and improve the reliability and performance of the Service.
• To communicate with you about your account, updates, and support requests.
• To comply with legal obligations and enforce our terms of service.

3. How We Share Information

We do not sell your personal information. We may share information with:

• Your organisation's authorised users, such as dispatchers and administrators within your workspace.
• Consignees, limited to delivery status and driver location, solely for the purpose of last-mile tracking.
• Service providers who help us operate the platform (e.g. hosting, mapping, and messaging providers), under contractual confidentiality obligations.
• Authorities, where required to comply with applicable law or to protect the rights and safety of our users.

4. Data Retention

We retain driver location and sensor tracking data for up to 30 days, after which it is automatically and permanently deleted. Other operational data is retained for as long as your account is active or as needed to provide the Service, resolve disputes, and meet legal and audit requirements. You may request deletion of your organisation's data subject to any statutory retention obligations.

5. Data Security

We use industry-standard technical and organisational safeguards — including encryption in transit, access controls, and monitoring — to protect information processed by RouteFast. No method of transmission or storage is completely secure, and we continuously work to improve our safeguards.

6. Your Choices and Rights

• Access, correct, or request deletion of your personal information by contacting your workspace administrator or us directly.
• Opt out of non-essential communications at any time.
• Consignees may request that a tracking link be deactivated once a delivery is complete.

7. Children's Privacy

The Service is intended for business use and is not directed to individuals under the age of 16. We do not knowingly collect personal information from children.

8. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the updated policy on this page with a revised "Last updated" date.

9. Contact Us

If you have questions about this Privacy Policy or how your information is handled, contact us at privacy@routefast.io.